A coworker complains to you that a customer is sexually harassing her. What is the most appropriate response?

The appropriate response is to encourage your coworker to document the harassment and report it to their supervisor or Human Resources. This approach is correct because it prioritizes the coworker's well-being and provides a structured mechanism for addressing the situation. Documenting incidents of harassment ensures that there is a record of behavior, which is essential for any potential investigation. Reporting the issue to a supervisor or Human Resources initiates a formal process that can lead to appropriate interventions and resolutions, aligning with workplace policies and legal obligations regarding harassment.

Addressing harassment directly through established channels is crucial for creating a safe and respectful work environment. Supportive action helps to validate the coworker's experience and empowers them to seek the help they need. This response aligns with best practices in workplace management and ethical behavior, promoting accountability and protection for all employees.